FAQ – Operation Give A Mask

FAQ

What is the return policy?

Due to the nature of the current COVID-19 Crisis, we are unable to accept returns. All sales will be final. This is placed in order to protect our volunteers who are dedicating their day/night in efforts to processing orders in a timely, safe manner.

 

What are the shipping options?

We currently offer 2 day shipping via USPS. Due to increased demand orders may take up to 7 business days to process and be shipped out. 

 

Do you ship internationally? 

At this moment we are only shipping within the United States. 

 

When will I receive my order?

Due to high demand, orders may take up to 7 business days to process and be shipped out. The Operation Give A Mask team is working incredibly hard to get your orders out as quickly as possible while maintaining a safe environment for our staff. 

 

What would I do if I never received my order?

If you have encountered an issue with your order please contact us at Operationgiveamask@gmail.com 

How do I make changes to an order I’ve already placed?

If you need to make an changed to an existing order please contact us at Operationgiveamask@gmail.com 

 

Where are you located?

Operation Give A Mask team is based out of Los Angeles, CA. 

 

Where are the masks manufactured?

Cooper masks are manufactured in Chongqing, home of the spiciest hotpot. We work with the manufacturer directly with no middle men to assure that the equipment is legitimate. We have donated thousands of masks to hospitals, and while they are open to donations, they have a very thorough process in testing the efficacy of them before accepting any product. Learn more about Cooper masks at https://www.cooper-usa.com/